Frequently Asked Questions
Everything you need to know about your next favorite pair.
How do I know which shoe size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for our leather loafers.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for guaranteed 2-day delivery.
Are Laced Shoe products made from genuine leather?
Yes, we pride ourselves on using premium, ethically sourced full-grain leather and high-quality textiles to ensure durability and comfort.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How should I care for my new shoes?
To maintain the longevity of your shoes, we recommend using a damp cloth for cleaning and applying a leather conditioner every 3-6 months.